from Easton, MD

Have used them twice for work on my downeaster style cruising powerboat, both times at my marina in Easton, two different guys. Once for a malfunctioning garmin depthsounder in 2015 summer, and then to install and get operational new inverter/charger this 2016 Spring. Both times guys knew what they were doing, got all working great, and billing seemed 100% fair. And didn't mind my hovering to understand as much as I could absorb on what was the problem and the fix. And advance meeting with the business owner Frank to troubleshoot my symptoms and conclude I could buy the needed inverter cheaper myself via internet went smoothly too. I'd use them again first choice.

from Fort Lauderdale, FL

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While in Cambridge I started having issues with my long range VHF radio and called Mid Shore Electronics. Frank Daringer could not have been more helpful, no problem too small. Over the phone he talked me through some diagnostics and later gave me a part to try before looking to the top of the mast were it would it would get a lot more expensive. He also offered his dock if going up the mast was required. 5 star service. 

from Bradenton, FL
When we decided to add a new suite of electronics to our trawler, we spent some time at the Annapolis Boat Show meeting with supplier/installers. The one that stood out was Mid-Shore Electronics. Frank Daringer, the owner, spent a lot of time with us patiently listening to our ideas and doing a thorough needs analysis (we are full time cruisers with upper and lower stations). The next day, we received a written quote from Frank that correctly captured every detail discussed. He even offered us a trade in allowance on our 10 yr old Furuno system. It was not difficult deciding to move forward with he and his company.

He invited us to bring the boat to his Cambridge facility which is located on the water and which has several docks for doing installations. He does not charge for dockage or power and an additional savings is gained because there are no travel costs. He even gave us use of one of his service vans for running errands. His facility has an impressively large inventory of any and all items needed to do a complete installation smoothly with no delays waiting for a part. 

Greg, Gene, Chris and Dan were knowledgeable, personable and professional and worked togather well as a team. MSE also has an owner assist program that allowed me to work with them running wires and cables so I would have a thorough knowledge of the system layout. 

The labor hour estimate in the quote was on a par with the other quotes we received. However, the project was completed 15% under the labor budget and exactly on budget for the hardware. Here is a company that does not over-promise or under deliver.

KUDOS to MSE for such a positive experience.

Mid-State has two locations, a fleet of service / installation vans and talented people who aim to please.rite a catchy description to grab your audience's attention...

The prior owner of our newly purchased used boat had been a regular of Mid Shore for years with an extensive electronics package sold and installed by MSE in 2014. When I had issues this spring with the radar not being "seen" by the MFD, Frank and crew did all they could to troubleshoot the issue as if I had been the original customer! I really appreciate the great service to potential customers that have not yet spent a dime with them. I've been impressed from my first contact at the spring Annapolis Show in April. If only all marine service businesses could offer this kind of service! 

from Woolford, MD

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Needed electronics after a close lightning strike. The boat is currently in Florida, so since I was very satisfied with prior service from Frank at Mid Shore Electronics, I contacted Mid Shore. They had the parts I needed and spent time showing me how to install them. Great price and service!

from Texas

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What started off as a nightmare turned into a really rewarding experience, thanks to Frank Daringer and all the employees I came in contact with at Midshore Electronics.

My boat was struck by lighting in the spring of this year while in the Inner Harbor and after some unpleasant dealings and foot dragging, the boat was patched enough to limp its way to Cambridge where I was met with friendly and helpful folks.

From the moment I passed through the draw bridge, docked my boat, to sitting down to grab a bite a to eat (a few doors down, great restaurant) where we began the discussion of what the project would entail. We brainstormed on my wish list and after lunch I knew I had to deal with insurance and they would inspect my boat and identify the extent of damage.

Of course insurance and the related paperwork is no fun and Frank provided assistance with this additional headache, we discussed the damage that occurred, he also reviewed with me the schedule on what to expect, discussed all the various product options available and I knew in the end I was looking at a quoted 4 week stay, ugh.

However, the 4 weeks included free slippage, WIFI, and get this, Frank went above and beyond the call of fantastic service and loaned me a company vehicle to run errands which allowed me to restock my boat. That was a pleasant surprise and gesture.

About 2 weeks into the project they called me to tell me they found a bad part on my charging system and of course this concerned me that my estimate was going to be shot and that this project would be like most projects of poor estimates of time and labor costs, but I hung in there with their constant reassurances that we are doing the right thing, and it is their job to do it right the first time.

A week later my phone rings again, and with dread I answered it, and to my surprise I find out that my boat is ready and it is time to take it out for training me and testing the boat's new system.

We took the boat out 2 days in a row, the first for about 3 hours and the next day for about 2. I was trained, challenged, and then later QUIZZED on the operation of my new Garmin system. It was fun, informative and I enjoyed the fact they were committed to having me as a part of the testing process, I learned interesting bits of info and I was excited about my new equipment and relieved that the overall condition of my boat was sound before I took off north on the ICW. And thankfully I passed the hands on test, whew!

Final tally of the work, I was originally quoted 140 hours, they came in at 131.5, they not only beat their billing estimate; it only took 3 weeks instead of the quoted 4 to complete the work, fix the unplanned bad part they found during the course of their work and finally to train me!

This was a major refit project! Now ask yourself how often does that happen, beat the estimate on time and labor?! Not very often, if ever.

Quite simply, this experience from start to finish was managed by a friendly and professional group of people, who understands that quality service involves anticipating a customer's need, meeting the customer's expectations, and delivering the product and services as promised.

There are so many complex electronics available to the consumer now a days, and I'm glad that my expectations of a system that I could handle and understand was met. I was not oversold or pressured into buying anything I wasn't comfortable with, or exceeded my needs. The Garmin system is so easy to use and I am glad I settled with their recommendation.

I will be back later this year to get the generator and solar panels we discussed during my stay in Cambridge. I highly recommend Midshore electronics for their friendly and helpful attitude, their attention to detail, the quality of work, awesome training interactions, fantastic products and a beautiful and convenient location in Cambridge.

Two words: excellent experience!

Thanks again ya'll, I'll be back!

Charlene

from Tuckerton, NJ

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Lost my auto pilot on the way to the 2016 Sailboat show in Annapolis it was still was only 3 years old. Went to the GPS store booth and talk to Scott the supplier I parched it from. Scott took me to the Garmin Booth and introduced me to Andy, the autopilot expert, Andy brought me to the MSE booth and introduced me to Frank when said bring the boat to his Shop in Cambridge on Monday. I got there in less than a half hour they identified the problem and had the part on order, while I was there I have them look at a few other small time I was going to address when I get back home but since I had them I my boat it made sense to let them address those items. 
Frank offered me free docking and told me where to go around town for food and supplies. Southern Hospitality at its finest will worth the trip and detour. They treat you like a friend not another job. t makes it interesting? Write a catchy description to grab your audience's attention...

from Nashville, TN

We recently visited Mid Shore to discuss upgrading electronics on our trawler. Greg did a great job explaining the benefits of each system they carry and answering our many questions. After choosing the Garmin package he explained I could help with the installation and save some in installation cost. They provide free dockage while working on the boat and offer use of a service van for local errands. They specialize in electronics and we were very satisfied with the service we received. 

from Wallingford, PA

From my first contact at the Annapolis Sailboat Show to my sea trial this team was not only technically knowledgeable, but extremely customer service focused from the staff at the front desk to the owner. I had a complete Raymarine install including chartplotter, radar, autopilot, vhf, ais and more. I would definitely travel the extra hours again to get my boat to them. I wish all marine services were this good!!